Shipping Policy

Last updated: August 11, 2026

Made in Japan

Every MIAOMISS piece is handmade to order in Japan. Delivery options available for your destination will be shown at checkout.

Orders may be delivered by DHL, FedEx, UPS, USPS, Japan Post, or a local postal partner, depending on the destination and selected shipping method.

Processing Time

Please allow 3–7 business days for your order to be handcrafted before it ships.

Business days exclude weekends and Japanese public holidays. During launches, holidays, and peak gifting periods, processing may take slightly longer.

Shipping Rates & Estimated Delivery Times

Standard shipping is complimentary. For faster delivery, Express Shipping is available for an additional USD $10 where offered at checkout.

Destination	Standard Shipping	Express Shipping
United States	Free · 10–14 business days total	+ USD $10 · 7–12 business days total
United Kingdom & European Union	Free · 10–14 business days total	+ USD $10 · 7–12 business days total
Canada, Australia & New Zealand	Free · 12–16 business days total	+ USD $10 · 7–12 business days total
Other destinations	Free · 12–17 business days total	Availability and final timing shown at checkout

Estimated delivery times include the 3–7 business day production period. They are estimates, not guaranteed delivery dates; carrier capacity, weather, customs processing, and local delivery conditions may cause delays beyond our control.

Gifts & Date-Sensitive Orders

If you need your order by a specific date, please leave a note at checkout or email us at support@miaomiss.shop before placing your order. We will confirm whether the requested timing is possible.

Order Tracking

Once your order has shipped, you will receive an email with tracking information.

Please allow up to 48 hours after dispatch for the carrier’s first tracking scan to appear. It is normal for tracking to show “Label Created” or a similar status before the package receives its first scan.

Duties & Taxes

Import duties, taxes, customs fees, and any related charges are determined by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient. Please contact your local customs or tax authority if you have questions before ordering.

Address Accuracy & Returned Parcels

Please review your shipping address carefully before placing your order.

If a parcel is returned to us because of an incomplete or incorrect address, refusal of delivery, failure to collect the parcel, or another reason not caused by MIAOMISS, reshipment may be arranged at the customer’s expense. Original shipping fees, where applicable, are non-refundable.

If you need to make an address change, contact us at support@miaomiss.shop as soon as possible. We cannot guarantee changes once an order has entered production or shipped.

Delivery Issues

Please ensure that your delivery location is secure and accessible.

If tracking shows that an order has been delivered but you cannot locate it, please contact the carrier directly first and then email us at support@miaomiss.shop. We will do our best to assist, but MIAOMISS cannot accept responsibility for parcels with confirmed delivery or signature proof.

Shipping fees are non-refundable.