Refund & Return Policy

Last updated: August 11, 2026

Every MIAOMISS piece is handmade to order in Japan. We take great care in crafting each order; however, if there is an issue with your purchase, please review the policy below.

1. Return Eligibility

Any return, exchange, or resizing request must be submitted within 14 calendar days of confirmed delivery.

To be eligible for return, an item must be unused, unworn, unwashed, in its original condition and packaging, and include all original tags and components.

Returns may be accepted for:

• Incorrect items sent by MIAOMISS;
• Items that arrive defective or damaged; or
• Eligible non-personalized items that require a confirmed size adjustment.

2. Non-Returnable Items

For hygiene, safety, and personalization reasons, the following items are final sale and cannot be returned, exchanged, or refunded unless they arrive incorrect, defective, or damaged:

• Engraved, embossed, personalized, or otherwise custom-made items;
• Any item intended for intimate or body-contact use;
• Lingerie, hosiery, and underwear;
• Sample sale, clearance, or final-sale items; and
• Used, worn, altered, washed, or damaged items, including items with scratches, deodorant, fragrance, makeup, or other marks.

3. Return Shipping & Restocking Fee

MIAOMISS does not provide prepaid return labels for change-of-mind returns, exchanges, or resizing requests.

Customers are responsible for return shipping costs unless an item was sent incorrectly, arrives defective, or arrives damaged due to our error.

A USD $20 restocking fee will be deducted from the refund for each approved non-defective return.

4. Refunds

Once your authorized return is received and inspected, we will notify you whether your refund has been approved or declined.

Approved refunds will be issued to the original payment method within 7 business days after the returned parcel has been received and inspected.

If the return is due to our error, including an incorrect, defective, or damaged item, MIAOMISS will cover reasonable return shipping costs after confirmation with our support team.

Original shipping fees are non-refundable.

5. Exchanges & Resizing

If an eligible non-personalized item does not fit as expected, we may offer an exchange or resizing service.

Please contact us within 2 calendar days of delivery at support@miaomiss.shop. We will confirm whether resizing is possible and advise any applicable shipping or service fees before work begins.

6. Order Cancellations

Cancellation requests must be submitted within 24 hours of placing an order.

If a cancellation is requested after 24 hours and the order has already entered production, a USD $20 cancellation fee may be deducted from the refund to cover time and labor already committed to the handmade order.

7. Important Notes

• Unauthorized returns will not be accepted. Please contact us and receive return authorization before sending any item back.
• Parcels returned because of an incorrect address, refusal of delivery, or failure to collect the shipment are not eligible for a refund.
• MIAOMISS is not responsible for lost or stolen parcels once the carrier provides confirmed delivery or signature proof.
• This policy does not limit any consumer rights that cannot be excluded under applicable law.

8. Contact Us

For return, exchange, resizing, or refund requests, please contact us at support@miaomiss.shop.